With the development of network informatization, DIAN has basically realized the hospital information docking, i.e. the data docking of the LIS system of the company and the hospital laboratory, and information transmission for all the information on the submitted specimen in the hospital and DIAN test results, which has greatly reduced the error rate of manual transcription.
With the "Provincial Wisdom Medical Research Institute", and the "Medical Big Data Provincial Key Enterprise Research Institute" qualification being got successively, DIAN Diagnostics is the only medical big data key enterprise research institute in big data plate of Zhejiang Province, and it is committed to the diagnostic technology and methods, new diagnosis and treatment model, and the research and analysis of medical health big data, which has played a magnificent role in improving the quality of medical care, strengthening public safety, reducing medical costs etc.
Convey sincerity with smile, cast brand with service. We always adhere to offering year round, all-weather24/7 services
Customer Service center is an integrated liaison service platform center specially set up by DIAN for the massive customers, which is the only one that has gained the title of "Best China Customer Contact Center" awarded by the authoritative Customer Care and Management World in the medical service industry. Currently, we have a set of efficient telephone traffic management support system with independent intellectual property rights and a high-quality professional customer service team, to meet the diversified and personalized service needs of customers on service consulting, service inquiries, service acceptance, fault repair and complaint reporting, etc. through telephone, fax, WEB, correspondence, WeChat, QQ and a variety of other service channels.
One-stop, Multi-channel and All-around Service
Relying on the customer service management system, we have already implemented the integrated platform of "Customer cooperation - customer service - backend service" to provide "One-stop" high-quality services for the customers. Our range of services involves inspection services, product sales, health examination, Forensic Science, cold chain logistics,Manufactory and production, research and development centers, etc.
Standardized, Refined Service System
Through the introduction of multi-dimensional performance evaluation indicators, we have formed a refined service system. The orderly operation of the center is guaranteed by the on-site management, personnel management, process management, quality management, traffic forecasting and scheduling, operational indicator management and other measures.
Innovation and Application of Information Technology
Through the intelligent customer service management system, the comprehensive and rich knowledge base system and the smooth information sharing platform, we provide timely, efficient, comprehensive, accurate and humanistic quality services for the customers.